ph93 Privacy Policy

1.1 Personal Identification Information

When you register for a ph93 account, we collect personal identification information including but not limited to: your full legal name as it appears on your government-issued identification, date of birth, gender, Philippine residential address (street, barangay, city/municipality, province, postal code), valid Philippine mobile phone number, email address, and a self-selected username and password. During the account verification process required by Philippine gaming regulations and Anti-Money Laundering (AML) laws, we may also collect copies of government-issued identification documents such as Philippine passport, driver's license, Unified Multi-Purpose ID (UMID), Philippine Identification Card (PhilID), or other valid IDs issued by recognized government agencies. This information is essential for identity verification, age confirmation (you must be 21 years or older), and compliance with Know Your Customer (KYC) requirements mandated by PAGCOR and the Anti-Money Laundering Council (AMLC).

1.2 Financial and Transaction Information

ph93 processes financial transactions through secure payment channels including GCash, Maya (PayMaya), bank transfers via InstaPay and PesoNet, over-the-counter payments through 7-Eleven CLiQQ, and cryptocurrency wallets (USDT TRC20). When you make deposits or withdrawal requests, we collect transaction data including payment method details, transaction amounts in Philippine Pesos, transaction timestamps, payment processor reference numbers, and bank account information (account number, account name, bank name) for withdrawal processing. We do not store complete credit or debit card numbers on our servers; all card payments are processed through PCI-DSS compliant third-party payment processors. For cryptocurrency transactions, we collect wallet addresses and blockchain transaction IDs. Financial records are maintained in accordance with Philippine financial record-keeping regulations and may be retained for up to seven (7) years for audit and tax compliance purposes.

1.3 Gaming Activity and Behavioral Data

To provide personalized gaming experiences and ensure platform integrity, ph93 collects comprehensive data about your gaming activities. This includes games played (slots, live dealer baccarat, sports betting, sabong, bingo, fish shooting games), bet amounts and frequencies, win/loss records, bonus claims and wagering progress, game session durations, favorite games and playing patterns, and participation in tournaments or promotional events. We also monitor behavioral indicators that may suggest problem gambling behavior, which allows us to implement responsible gaming interventions including deposit limit recommendations, self-exclusion suggestions, and proactive outreach by our player protection team. Gaming data is also used to detect fraudulent activity, collusion, bonus abuse, and other violations of our Terms and Conditions.

1.4 Technical and Device Information

When you access the ph93 platform, we automatically collect technical information about your device and connection. This includes your IP address, device type and model (desktop, smartphone, tablet), operating system and version (Windows, macOS, iOS, Android), browser type and version, screen resolution, language settings, time zone, and unique device identifiers. We employ geolocation technology to verify that you are physically located within the Philippines when accessing real-money gaming services, as required by Philippine gaming regulations. Cookies, web beacons, and similar tracking technologies are used to maintain session integrity, remember your preferences, enhance platform performance, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use some platform features.

1.5 Communications and Support Interactions

All communications between you and ph93—including live chat transcripts with our 24/7 Filipino-speaking support agents, email correspondence, phone call recordings (with prior notice), feedback submissions, and social media interactions—are collected and stored. This information is used to resolve customer support inquiries, improve service quality, train support staff, and maintain records for dispute resolution purposes. If you participate in surveys, promotions, or contests, we collect the information you voluntarily provide in those interactions.

ph93 uses your personal information for the following legitimate business purposes:

• Account Management: Creating and maintaining your player account, authenticating your identity, processing login requests, and enabling account recovery.
• Transaction Processing: Facilitating deposits and withdrawals, processing payments through GCash, Maya, banks, and other payment methods, verifying transaction authenticity, and preventing fraudulent transactions.
• Regulatory Compliance: Complying with Philippine gaming regulations issued by PAGCOR, fulfilling Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations under AMLA, conducting Know Your Customer (KYC) and enhanced due diligence procedures, and responding to lawful requests from Philippine regulatory authorities and law enforcement agencies.
• Platform Security: Detecting and preventing fraud, money laundering, identity theft, account takeover, bonus abuse, collusion, and other prohibited activities; maintaining platform integrity through automated monitoring systems and manual reviews.
• Responsible Gaming: Monitoring player behavior for signs of problem gambling, implementing deposit limits and self-exclusion measures, providing access to responsible gaming resources, and complying with player protection obligations under Philippine responsible gaming guidelines.
• Marketing and Promotions: Sending promotional offers, bonus announcements, loyalty rewards updates, and personalized gaming recommendations via email, SMS, push notifications, and in-platform messages (you may opt out of marketing communications at any time).
• Service Improvement: Analyzing platform usage patterns to enhance user experience, optimize game offerings, improve customer support quality, develop new features, and conduct market research.
• Customer Support: Responding to inquiries, resolving disputes, providing technical assistance, and maintaining customer satisfaction.
• Legal Obligations: Maintaining records as required by law, cooperating with legal proceedings, and protecting our legal rights and interests.

ph93 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including payment processors (GCash, Maya, banking partners, cryptocurrency exchanges), identity verification services, cloud hosting providers, customer relationship management (CRM) platforms, email and SMS delivery services, data analytics providers, and cybersecurity firms. These partners are contractually obligated to use your information only for the specific services they provide to ph93 and are required to implement appropriate data security measures. All third-party processors handling Philippine user data are required to comply with the Data Privacy Act of 2012.

3.2 Regulatory and Legal Disclosure

ph93 may disclose your personal information to regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government agencies when required by law or regulatory directive. We may also disclose information in response to valid legal processes such as court orders, subpoenas, search warrants, or lawful requests from Philippine law enforcement agencies investigating criminal activity. In cases of suspected money laundering, terrorism financing, or other serious crimes, we are legally obligated to report suspicious transactions to the AMLC.

3.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding involving ph93, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Privacy Policy.

3.4 Consent-Based Sharing

With your explicit consent, we may share your information for purposes not described in this Privacy Policy. You have the right to withdraw consent at any time by contacting our Data Protection Officer.

ph93 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, secure data centers with physical access controls and 24/7 monitoring, firewalls and intrusion detection systems, regular security audits and penetration testing, employee access controls based on role-based permissions and need-to-know principles, and mandatory data protection training for all staff handling personal information. Passwords are stored using strong one-way hashing algorithms (bcrypt with salt), and we implement multi-factor authentication options for account access. Despite these measures, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and should immediately notify ph93 if they suspect unauthorized account access.

ph93 retains your personal information for as long as your account remains active and for such period thereafter as necessary to fulfill regulatory obligations, resolve disputes, enforce our Terms and Conditions, and comply with applicable laws. Account information and transaction records are retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and AMLA record-keeping requirements. Financial transaction data may be retained for up to seven (7) years for tax and audit purposes. Marketing communication preferences and consent records are retained to honor your opt-out requests. Upon expiration of required retention periods, personal information is securely deleted or anonymized in accordance with data protection best practices.

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information ph93 holds about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 9 below. We will respond to your request within thirty (30) days as required by Philippine law.

ph I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? 93 uses cookies and similar tracking technologies to enhance your experience and collect information about platform usage. Cookies are small text files stored on your device that allow us to recognize you on return visits, remember your preferences (language, favorite games, display settings), maintain your login session, analyze traffic patterns and popular features, deliver targeted promotional content, and prevent fraud and abuse. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). Third-party cookies may be placed by analytics providers (Google Analytics) and advertising partners to measure campaign effectiveness. You can control cookie settings through your browser, but disabling essential cookies may impair platform functionality. For more information about the cookies we use, please refer to our Cookie Policy available on the platform.

ph93 primarily operates within the Philippines and stores user data on servers located in secure data centers within Philippine territory. However, some of our service providers and technology partners may process data outside the Philippines. When personal information is transferred internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses, adequacy decisions by the National Privacy Commission, or other legally recognized transfer mechanisms. All international transfers comply with the cross-border data transfer requirements of the Data Privacy Act of 2012.

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer:

• Email: [email protected] (Subject line: "Privacy Inquiry" or "Data Protection Request")
• Live Chat: Available 24/7 via the chat icon on the ph93 platform
• Response Time: We will acknowledge your inquiry within forty-eight (48) hours and provide a substantive response within thirty (30) days as required by the Data Privacy Act of 2012.

If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines by visiting their website or contacting their office in Manila.

ph93 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on the platform homepage, sending an email to your registered address, or displaying an in-platform notification upon your next login. The "Effective Date" at the top of this Privacy Policy indicates when the current version was last updated. Your continued use of the ph93 platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

ph93 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age in the Philippines. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to ph93 should contact us immediately so we can take appropriate action.